Hi !

Welcome to X-Support, the HD Access support headquarter... Here you'll find answers to almost all your questions ! If you can't find what you're looking for please contact us, we're online 24/7 and will get back to you asap to solve your problem ! Enjoy...

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  • Frequently Asked Questions:

    • I lost my login/pass
    • Watching the Dvds is really slow...
      • Watching Dvds can be done in various speed, you MUST have a broadband connexion to chose the HD watching option, if you don't have a broadband connexion please chose a slower option, quality will still be the same but the screen size will be smaller...
    • Videos are too huge for me
      • Our videos are ALL in Wmv-HD, thus the size of those videos very from 500Mb to more than 1Gb each... If you don't have a broadband connexion it may take a lot of time to download the whole video ! We cut those videos into smaller parts, you can download each of those parts, using a download manager makes things easier...
    • My access is blocked, can't login anymore
      • If your access is blocked and you can't login anymore, contact us, sending your username and/or the email you used to signup. This may happen if you use your login/pass on different computers, our security system blocks those kinds of attempts. DON'T share your login/pass with anybody, you'll be blocked !